Production Support

5+ Years | 1 Opening | Chennai / Bangalore.

Who we are?

Kaleidofin is a neobank for the informal sector, which provides solutions tailored to the customer’s goals and are intuitive to use. We are working towards creating fair and transparent financial solutions that can target millions of customers and enterprises in India that don’t have easy access to formal financial planning.

In a very short time span, global investors such as Oiko Credit, Flourish, Omidyar Network and Blume Ventures have supported Kaleidofin’s well thought out business model with $8 million in seed and Series A funding.

The company won the Amazon AI Conclave award for Fintech, was one of only ten startups chosen for the Google LaunchPad Accelerator program in 2019, was recognised as India’s Most Innovative Wealth, Asset and Investment Management Service/Product by the Internet & Mobile Association of India (IAMAI) and was selected to present at United Nations General Assembly Special Task Force Event.

With its focus to harness mobile technology to deliver a paperless experience as well as its focus to harness technology and analytics to predict the right product for the right customer, Kaleidofin aims to become a leading FinTech player bringing financial solutions to everyone.

To know more about Kaleidofin, do visit our site www.kaleidofin.com

What You’ll Do?

We are seeking sharp, energetic Technical Support Engineers to help us keep pace with our expansion across geographies and in different product lines. You’ll be core member of a specialist team that is passionate about rendering support to our flagship real-time product.

You need to have:

  • Experience in Customer Support with an enterprise software organization.
  • Experience with Linux or UNIX administration (Clustering, High Availability, Load Balancing, etc.).
  • Hands-on experience in managing web servers (Apache, Tomcat, JBoss).
  • Hands-on database (SQL Server, MySQL, Oracle) operational knowledge.
  • Proficient with Scripting or other programming languages.
  • Proficient with Excel
  • Hands-on experience on ticketing tools (Jira / Freshdesk).
  • Readiness to work shifts and/ or be on call and/ or put in extra hours for task closure.
  • Excellent verbal, written, presentation and interpersonal communication skills.
  • Ability to make complex technical matters easy-to-comprehend for non-technical persons.
  • Highly driven individual with an execution focus and a strong sense of urgency.
  • High level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality.
  • Experience in Financial Service industry or Banking applications is desirable, but optional.
  • Bachelors degree or equivalent combination of education is preferred
  • 5 to 7 years of experience

What You’ll Do?

  • Render exceptional first-tier email / chat support for efficient resolution of technology and functional problems across products.
  • Take ownership of user problems and be proactive when dealing with user issues.
  • Follow established set of processes while handling support requests and proper escalation to internal teams.
  • Report any issue that may significantly impact the business.
  • Ensure all calls are logged in the ticketing logging system & every activity is updated.
  • Ensure users and management are notified during downtimes with complete information.
  • Identify and learn more about the software and hardware used/ supported by the organization.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Prepare accurate and timely reports.
  • Document knowledge in the form of knowledge base tech notes and articles.

If you fit the bill, write to me at hr@kaleidofin.com