Process Excellence Manager

3-5 Years | 1 Opening | Chennai.

Who we are?

Kaleidofin is a neobank for the informal sector, which provides solutions tailored to the customer’s goals and are intuitive to use. We are working towards creating fair and transparent financial solutions that can target millions of customers and enterprises in India that don’t have easy access to formal financial advice. 

In a very short time span, global investors such as Oiko Credit, Flourish, Omidyar Network and Blume Ventures have supported Kaleidofin’s well-thought-out business model with $8 million in seed and Series A funding and now Series B where along with existing investors, new marquee impact investors like Michael Susan Dell Foundation have participated 

The company won the Amazon AI Conclave award for Fintech, was one of only ten startups chosen for the Google LaunchPad Accelerator program in 2019, was recognized as India’s Most Innovative Wealth, Asset and Investment Management Service/Product by the Internet & Mobile Association of India (IAMAI) and was selected to present at United Nations General Assembly Special Task Force Event. ‘Kaleidofin Private Limited’ has been selected under the following Category ‘Best Use of Emerging Technology for business growth [Fintech/Neo Bank]’ as Winner for the Initiative ‘Ki-score’, and NASSCOM Emerge 50 2021 award 

With its focus to harness mobile technology to deliver a paperless experience as well as its focus to harness technology and analytics to predict the right product for the right customer, Kaleidofin aims to become a leading Neobank for the informal sector using the power of technology and all financial instruments – Savings, Investment, Credit and Insurance

To know more about Kaleidofin, do visit our site

Lead/Manager would be an expert in process definition and Execution/Implementation of processes related to KF Products [K Credit, Ki-Score, K-pay] with our new and existing network and associated lending partners. The objective is to create a simple, intuitive process and drive continuous improvement to make the organization more robust, improve our internal efficiencies, and scale our offering for millions of customers. 

What you’ll Do:

  • Expert in defining and setting up processes to partner and scale Kaleidofin products for its
    target group. Kaleidofin products for which you will responsible are : 
  1. KiScore – Credit scoring model for informal customers used by NBFCs, Banks, SFBs, Cooperative and Grameen banks
  2. KaleidoCredit – Credit partnership with similar network partners and Associate lending partners who use KaleidoCredit platform for offering innovative credit products for target group 
  3. KaleidoPay – B2B payment integration for similar partners use Kaleidofin product to drive digitisation of customers payment journey
  • Drive technology integration and process alignment with external partners (network
    partners and Associate lending partners) while maintaining close coordination with internal
    stakeholders like Business, Technology, Data science and Operations
  • To review the processes basis technology alignment to identify areas of gaps along with the
    stakeholders at regular intervals and drive process improvements while eliminating
    unwarranted steps or processes to make the organization more agile
  • Improve the speed of execution by reducing the TAT at every step in different processes
    until process implementation
  • Planning & execution of the partner integration and process implementation strategy and
    roadmap for strategic initiatives
  • Excellent project management, collaboration, organizational, time management, customer
    service and problem-solving skills and the ability to work accurately and meet deadlines with
    frequent interruptions
  • Maintain and publish timely MIS and analytics on business operations
  • Coach and guide the team towards better facilitation and build on the development needs of
    the team
  • Manage a team of 2-3 mid-senior people

Who You Need To Be:

  • MBA from a reputed college
  • 3+ years of related work experience in Process Excellence & Execution from Technology,
    Consulting, BPO/KPO industries
  • Need to have good knowledge of Hindi both in understanding & also in conversing
  • Expert in project management and exposure of working with banks, NBFCs on similar
  • Excellent interpersonal skills to be able to manage relationship of multiple stakeholders
    (external and internal)
  • Attention to detail, process orientation, effectively drive day closing and reconciliation
  • Ability to work in a team-oriented, collaborative environment
  • Understanding of technology integration
  • Understanding of large data sets, data templates
  • Good with numbers and process/analytical bent

If you fit the bill, write to me at [email protected]